Shipping Policy
At L'Éclat, we are committed to delivering your order safely and promptly. Please review our shipping policy below.
1. Order Processing
All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been shipped.
2. Shipping Rates & Delivery Times
Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (order must be placed before 12:00 PM EST)
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or other circumstances beyond our control.
3. Free Shipping
We offer free standard shipping on all orders over a qualifying threshold. The current threshold will be displayed at checkout.
4. International Shipping
We ship to select international destinations. International shipping rates and delivery times vary by country and will be calculated at checkout. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status through the carrier's website.
6. Lost or Stolen Packages
L'Éclat is not responsible for packages that are lost or stolen after confirmed delivery. If your tracking information shows your package was delivered but you have not received it, please contact the carrier directly and reach out to us at macofree9@gmail.com so we can assist.
7. Incorrect Address
Please ensure your shipping address is correct at the time of purchase. L'Éclat is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at macofree9@gmail.com and we will do our best to make corrections before the order ships.
8. Contact Us
If you have any questions about your shipment, please contact us at macofree9@gmail.comor visit our Contact Us page.