Refund & Return Policy
At L'Éclat, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
1. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
To initiate a return, please contact us at macofree9@gmail.com with your order number and reason for return. We will provide you with return instructions.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
We offer exchanges for a different size or color, subject to availability. If you need an exchange, please contact us at macofree9@gmail.com and we will do our best to accommodate your request.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as final sale
- Gift cards
- Items that have been used, damaged, or altered after delivery
5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery at macofree9@gmail.com with photos of the item and your order details. We will arrange a replacement or full refund at no additional cost to you.
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
7. Contact Us
If you have any questions about our Refund & Return Policy, please reach out at macofree9@gmail.com or visit our Contact Us page.