FAQ

Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to contact us and we'll be happy to help.

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?
Yes, we ship to select countries worldwide. Shipping times and rates vary by destination and will be calculated at checkout.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our returns page or contact us to initiate a return.

Can I exchange an item?
Yes, exchanges are available for a different size or color, subject to availability. Contact our team to arrange an exchange.

Products

Are your products authentic?
Absolutely. Every item in the L'Éclat collection is carefully sourced and quality-checked to meet our premium standards.

How do I care for my purchase?
Care instructions are included with each product. We recommend following them closely to preserve the quality and longevity of your item.

Payments

What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted payment system.