Refund policy

Return & Refund Policy

At L'Éclat, customer satisfaction is our priority.

Returns
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items
For hygiene and safety reasons, opened or worn wigs, hair extensions, beauty products, and personal care items cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We'll work quickly to resolve the issue.

Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong product.

Order Cancellations
Orders may be canceled before they have been processed. Once an order has shipped, it cannot be canceled.

Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact Us page or by email.